| Logistics Solutions | |||||||||||||||||||||
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Check the progress of my Package delivery.
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| Q:Why wasn't the package sent to me via DHL? | |||||||||||||||||||||
| Please note that the package will be shipped with the most favorable shipping to you, randomly among DHL, FedEx and UPS, etc. | |||||||||||||||||||||
| Because some countries need you to provide import tax codes, and our website does not collect customers' tax codes. | |||||||||||||||||||||
| Q:Why is there no logistics information on my tracking number? | |||||||||||||||||||||
| DHL packages are delivered in two ways.
1. From Guangzhou to Hong Kong by truck (no tracking number) 2. Hong Kong to destination. (Tracking number displayed on the website) When you can't find the information, the package may be in Hong Kong customs. Special circumstances may take longer, including (but not limited to) :epidemic control, customs spot checks, administrative order control, etc. |
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| Q: What’s your shipment ways? | |||||||||||||||||||||
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A1: We received your order, the package is usually shipped from Guangzhou, China, the warehouse will actually ship within 48 hours, but the tracking number will be updated within 72 hours after the order is placed.
If you choose DHL express, the logistics information from Guangzhou to Hong Kong cannot be checked. The information update of tracking number will show the logistics progress only after the parcel arrives in Hong Kong. |
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A2：If it is a large parcel order, the express cost is too high, you can send email to contact us, customer service will manually change the delivery method.
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| Q: When can my parcel be delivered? | |||||||||||||||||||||
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A1:-When items are in stock in our company at the time of confirmation of your purchase,delivery time is approximately 10 to 15 working days (except in cases of force majeure, transport strikes .. .).
A2:We mainly use DHL way to transport, DHL transport to the rest of the world, We can not ensure the backdrops’ delivery time, but you can check the package in DHL official website by the tracking number: http://www.dhl.com.Delivery times may vary depending on product and location of the client. A3：However,some products may require waiting times longer depending on the timing (Valentine's Day,Mother's Day,Christmas holidays ...),the time may vary from 15 days to 30 days working. |
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The shipping feeOur shipping costs depend on the total amount of your order and the country the dresses will be shipped to.
(This quotation is an estimated price, the actual price is subject to the order.) |
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| DHL Express door-to-door tax Coverage area: Netherlands, Belgium, Luxembourg Germany, France, Italy, Spain, Portugal Austria, Czech Republic, Denmark, Ireland, Poland, Sweden Greece, Hungary, Latvia, Slovakia, Slovenia, Lithuania, Finland, Romania These can be covered with tax. The United States and Australia generally do not need to pay taxes at a price of 700 US |
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